Shipping and Delivery
Popsy ships worldwide. We have several sellers located in Asia, North America, Europe and The Middle East. Typically, we will ship your packages from the nearest seller that has your items in stock. If you are ordering from outside the country, we will cover all customs fees, so you don't have to worry about that.
If you change your mind after your order has been dispatched, we recommend accepting the delivery and submitting a free return request through our returns process. It's the fastest way to get your refund. If you decline the delivery, the order will be returned to us and you'll receive a full refund once it's back with us, at no extra cost.
Depending on the country and region, some customs offices require the recipient to show identification before releasing a package. A national ID number, a photograph of ID, or another document may be required by the carrier or Popsy.
- Please note that the name on the ID shared must match the details on your order.
- The ID must show the face of the owner clearly
- The buyer must be of legal age
The following countries, regions, and jurisdictions may require an ID number: Argentina, Bahrain, Bangladesh, Bermuda, Bolivia, Brazil, Bulgaria, Chile, China, Croatia, Cyprus, Czech Republic, Dominican Republic, Egypt, El Salvador, Estonia, Finland, Greece, Guatemala, India, Indonesia, Israel, Italy, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Latvia, Lithuania, Mexico, Nigeria, Norway, Oman, Peru, Portugal, Qatar, Romania, Russian Federation, Saudi Arabia, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Taiwan, Turkey, United Arab Emirates, Uruguay.
All fees are handled and paid by Popsy. Your order total will be 100% guaranteed and there will be no additional charges due upon delivery.
A representative from one of our courier services companies may contact you to obtain a copy of your ID in order to complete the customs procedure. However, they will not ask you for any payments.
Please contact us at [email protected] if you are asked to pay anything.
For unshipped orders, contact our support team ASAP. Shipped orders can't be modified.
You can cancel your order at no cost. If it hasn't shipped yet, we'll cancel it right away. If it has already been dispatched, we recommend accepting the delivery and submitting a free return request. If you decline the delivery instead, you'll receive a full refund once the order is back with us.
You can see the estimated delivery date on the product page, including shipping options.
All orders are processed within 1-3 business days (Monday-Friday), and we'll send you an Email & SMS (if provided) with your shipment details and tracking number so you can follow your parcel and know exactly when to expect it.
Global Tracking
Middle East Tracking
Popsy offers free shipping on all items, with delivery taking 5-7 business days. We work with trusted carriers like DHL, Aramex, FedEx, and other local couriers to ensure your order arrives safely and on time!
Free Shipping
5 - 7 days delivery
Premium Shipping
3 - 5 days delivery. Cost varies depending on delivery location
Please note, premium shipping may not be available for your location, we will give you options during checkout.
Re-sending the order confirmation email is not an active function at the moment.
If you haven't received your confirmed order email yet, make sure that:
- You registered the correct email
- Make sure you check your inbox for the email registered against your order.
- Check your Junk or Spam folders.
If you still can’t find it, contact our customer service crew at [email protected].
In some instances the carrier may contact you to collect more information to complete the delivery.
We'll notify you once your order has been shipped by the seller.
In some instances we might need some extra days to ship your order, dependending on our seller's stock levels. While we try to avoid it as much as possible, this can sometimes lead to delays in sending your order.
If you're concerned that it won't arrive on time because it hasn't yet been shipped, double-check your address information, the size of the item you're ordering, and your payment information to ensure your order is processed as soon as possible. If necessary, we will upgrade your shipping to ensure that it arrives on time.
We apologize for the incovenience. You can contact us at [email protected] with your order details and we will get back to you as fast as possible.